Refund and Cancellation Policy Last Updated: February 25, 2026 At [Your Agency Name], we strive to provide high-quality digital marketing services. Because our services involve manual labor, creative strategy, and non-recoverable costs (like ad spend), we follow the policy outlined below: 1. Cancellation Policy Monthly Retainers: You may cancel your monthly service by providing a written notice at least 15 days before the next billing cycle. One-time Projects: Cancellations made after a project has started but before completion will be billed for the hours/work completed up to that date. How to Cancel: Please send an email to [Your Public Support Email] with the subject line "Cancellation Request - [Your Business Name]." 2. Refund Policy Services Rendered: Since digital marketing involves professional time and resources already spent, we generally do not offer refunds for services already performed (e.g., SEO work already done, reports generated, or ads already run). Advance Payments: If you have paid in advance for a project that has not yet started, you are eligible for a full refund (minus any payment gateway transaction fees). Ad Spend: Payments made directly to platforms like Google or Meta are non-refundable through us. Any unspent ad budget remaining in an account managed by us will be returned to the client or adjusted in future billing. Dispute Window: In accordance with payment partner guidelines, if you are dissatisfied with a service, you must notify us within 3 days of the delivery/charge to initiate a resolution or refund request. 3. Processing of Refunds Timeline: Approved refunds will be processed within 7–10 business days. Method: Refunds will be credited back to the original payment method used during the transaction (via Instamojo). Note: Instamojo's original transaction fee (approx. 2-3%) is typically non-refundable and may be deducted from the total refund amount. Why this is important for Instamojo: Trust Score: If a customer files a dispute and you don't have this policy on your site, Instamojo is more likely to side with the customer and hold your payouts. Payment Links: You can actually paste a link to this policy in the "Description" of your Instamojo payment links so clients see it before they pay. The "3-Day" Rule: Instamojo specifically looks for a minimum 3-day window where customers can reach out if there's a problem. I've included that in Section 2 above.